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 Face to face/ Non face to face contacts
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Kylee
Starting Member

4 Posts

Posted - 15/05/2009 :  10:28:48  Show Profile  Click to see Kylee's MSN Messenger address  Reply with Quote
Hi everyone

We have been asked as a team to provide statistics on face to face and non face to face contacts. I dont have a problem with this other than we have been given no definitions and hence everyone including managers cannot agree on a definition. As a pct there is supposed to be a definition on the our website but no one can find it and I have requested this. It also seems to differ between teams within the PCT what the definitions are.

I understand face to face as being direct contact with patient (easy).
Non face to face being indirect contact with patient eg T/C to patient. Discrepancy exists as to whether you count referrals for patient, T/C to GP and other disciplines, T/C with family etc

Can anyone give me what definitions you have been given for face to face and non face to face contacts by your trusts?
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